SAAS RESELLER AGREEMENT
This SaaS Reseller Agreement (the “Agreement”) is effective [DATE],
BETWEEN: [YOUR COMPANY NAME] (the "Company"), a company organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at:
[YOUR COMPLETE ADDRESS]
AND: [RESELLER NAME] (the "Reseller" or "SaaS Reseller"),), a company organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at:
Company appoints SaaS Reseller and Reseller accepts appointment as an independent non-exclusive Reseller to market, sell, and install Company Software Service(s) ("Products") within the Territory stated in Exhibit A to consumers purchasing pursuant to [SPECIFY]. SaaS Reseller is not appointed as a dealer for Company's [SPECIFY] Schedule.
Company Software Service(s) means the Cloud based Software Service(s) agreed to between the parties from time to time with any exclusions, additions or discounts Company may make.
SaaS Reseller shall not, without Company's prior written approval, appoint sub-resellers, resellers or agents ("Sub-resellers") to market, sell, or lease Company Software Service(s); provided that Company shall not withhold such consent unreasonably if Reseller provides evidence of Company approved training and certification of such reseller or agent. SaaS Reseller shall be liable for the acts and omissions of any such Sub-resellers. Should Reseller resell Software Service(s) to any Sub-reseller, and Software Service(s) are further resold, the final end-user may not receive the Company warranty or technical support.
SaaS Reseller shall in no way market, distribute, export, sell, lease or install Company Software Service(s) outside the Territory without Company's prior written approval. Company will not ship on any Purchase Orders ("P.O.S") issued by Reseller outside the Territory.
Company reserves the right to make direct sales into the Territory, and Reseller shall not be entitled to any compensation on any such sales. Company may appoint additional Resellers in the Territory at any time.
SaaS Reseller shall use reasonable efforts to market and sell Company Software Service(s) in the Territory and shall comply with the policies, programs, and requirements regarding marketing and Software Service support as may be communicated by Company to Reseller from time to time; provided, however, that in order to avoid conflict among Company's distribution channels, all such marketing and sales efforts require the prior written authorization from Company. SaaS Reseller shall not, without prior written authorization from Company, resell Company Software Service(s) in a retail environment that includes any type of store, shop, or other similar physical premises into which customers or potential customers are invited for the purpose of purchasing or potentially purchasing any Software Service(s) from Reseller.
SaaS Reseller shall adhere to the reseller advertising policies and programs as may be communicated by Company to Reseller from time to time.
Company will keep SaaS Reseller informed of Company's customer support policies and procedures, and Reseller agrees to follow such policies and procedures to resolve any customer support issues.
Minimum Order Commitment
Concurrent with execution of this Agreement, SaaS Reseller agrees to simultaneously purchase from Company the Software Service(s) set forth on the attached Schedule D at the indicated prices for resale pursuant to the terms of this Agreement (the "Initial Purchase").
SaaS Reseller agrees that all Software Services sold to Reseller hereunder shall be secured by a security interest in such Software Services and any proceeds thereof and in any receivables related thereto including any customer loan paper until Company shall have been paid for such Services. Reseller agrees to execute financing agreements, a security agreement, and such other documentation and take such other actions as Company may require to evidence and perfect such security interest.
Exclusive Marketing Arrangement
During the term of this Agreement, Company will be the exclusive provider of [SPECIFY] to Reseller. SaaS reseller will not sell, offer for sale or solicit sales for Software Services of any manufacturer other than Company. For the term of this Agreement, Company will be the sole supplier to Reseller for internal [SPECIFY] requirements provided that Company personal computers shall be compatible with Reseller's existing infrastructure, suitable for Reseller's internal needs, and competitively priced.
Company will provide marketing support services and training programs to Reseller on a case-by-case basis.
This Agreement with its terms and conditions, and those provided under the Company Consumer Products Limited Warranty (available upon request) applies to all purchase orders and other documents of purchase ("Orders") which Reseller may place with Company for the Software Service(s) during the term of this Agreement.
SaaS Reseller may order from Company by telephone, facsimile, mail or electronic mail. Company will also provide Reseller with the capacity to enter Orders directly into Company's system. Acceptance by Company of the Order shall occur (a) when the Order is entered into Company's system, (b) when an Order number is provided to Reseller by facsimile or electronic mail, if requested by Reseller, or (c) when assembly of the Software Service(s) commences, whichever occurs first.
Reseller may deliver a P.O. to
by facsimile or
electronic mail provided a signed original is delivered to
within [NUMBER] days of receipt of the P.O. by
shall accept all POs by (a) facsimile or
electronic mail, with a signed original notice of
acknowledgment or (b) by commencement of performance by
Each P.O. shall be deemed an offer by Reseller to purchase the
listed therein and when accepted by
shall constitute a contract in accordance with the terms and
conditions of the P.O. and this Agreement. If a conflict
arises between the two, this Agreement shall take precedence.
P.O.s submitted by
Reseller pursuant to this Agreement shall
include the type of
information (if allowed by
Reseller’s order number, and the Agreement number.
shall not be obligated to accept any order from
Reseller in an amount less than [AMOUNT].
will endeavor to fill all orders from Reseller insofar
as it is practicable and consistent with
's schedules to do so, provided that in the event of its failure
shall not be to any
extent liable or responsible.
Changes to Orders
No terms of any purchase orders (whether printed, stamped,
typed, written, or sent by any electronic means), except those
specifying the type of
and invoice information, shall be binding either on
Reseller if they contravene any term or condition of this
Agreement, unless specifically accepted or approved in writing
and signed by an appropriate senior manager or executive of
. A general or form acknowledgment of any
such order or any communication with respect to such an order,
shall in no
case be construed as an acceptance or approval of the type
required by this paragraph.
Reseller may initiate
changes or additions to previously accepted Orders by
submitting a modification of the Order to
appropriate reference to the original Order. Upon
written acceptance of the modification or addition,
shall process the Order in accordance with the pricing terms
and conditions of this Agreement.
reserves the right to make changes and modifications in specifications,
or design of the
at any time, and any
so modified shall
be accepted by Reseller as standard construction in
fulfillment of existing orders.
reserves the right to discontinue any
notice to Reseller.
The SaaS will be provided to the Company through the servers and databases hosted by the SaaS provider.
Reseller's Purchase Price
Prices for Company Software Service(s) purchased hereunder shall be agreed to from time to time. Such prices do not include any taxes, fees, or other levies. Any such items (except taxes on Company's income) will be added to the purchase price. SaaS Reseller shall pay all taxes and fees arising from Reseller's activities as a Company Reseller.
Company may at any time change Company Software Service(s) pricing or the Reseller's purchase price without notice or liability, but any P.O accepted by Company before a price change takes effect shall be invoiced at the previous price.
nd Payment Terms
The Initial Purchase will be invoiced as of the order delivery date and shall be paid for on the sooner of (i) [NUMBER] hours from the date of delivery by SaaS Reseller. For subsequent purchases of Software Service(s), Company will invoice Reseller as of order delivery date.
6.1 Company will provide full refunds for Software Service(s) in accordance with the applicable Company Return Policy at [www. [SPECIFY] ]. OR Company will not provide a refund for Software Service(s) in accordance with the applicable Company Return Policy at [www. [SPECIFY] ]
TRADEMARKS, TRADE NAMES
7.1 SaaS Reseller acknowledges that Company and/or its parent or affiliates are the sole and exclusive owners of the name "Company" and any abbreviations or variations thereof, and of any and all of Company's trademarks and trade names, service marks, trade logos and trade dress (collectively "Trademarks") as Company may unilaterally amend periodically (registered or not). Reseller agrees not to register or use any mark(s) that are similar enough to be construed as Company Trademarks. Reseller acquires no rights to the Trademarks, and Reseller hereby assigns and transfers to Company all rights that it may acquire in and to the Trademarks, whether by operation of law or otherwise. Any approval for Reseller's use of any Company Trademark shall be made pursuant to a Company Trademark License Agreement executed separately by and between the Parties hereto.
Software as Component
Company Software Service(s) include as components certain software programs (collectively "Programs") proprietary to Company or licensed by it from third-party vendors, which may be periodically updated and substituted. Company has all rights necessary for it to market and distribute the Programs as Company Software Service(s) components, as well as the right and authority to conclude this Agreement and to grant rights hereunder regarding the Programs. Title to the Programs remains with the Company and/or their licensors, and Reseller has no rights to transfer them except as stated below.
Company grants to Reseller during the Term a non-exclusive, non-transferable right to transfer to end users within the Territory the the Programs it obtains under this Agreement only as components of Company Software Service(s), subject to the following terms & conditions:
Reseller shall sell
with the Program
packages as integral parts, and shall abide by all terms and
conditions imposed by the Programs' licensors
not copy or reproduce any Program or modify,
Reseller shall promptly notify
of any unauthorized use
or copying of any Program, and will take at Reseller's expense
's option and under
's control and
direction) legal action to prevent or stop any unauthorized
use or copying of the Programs by anyone that has obtained the
Programs due, in substantial part, to Reseller's fault.
Termination of this Agreement will automatically and
immediately terminate Reseller's rights under this Section.
nd Limitation of Liability
Except for the express warranties stated in this agreement or in any license agreement for a company software service component, company (on behalf of itself and its licensors) disclaims all other representations and warranties, express or implied, regarding the programs, including all implied conditions or warranties of non-infringement, merchantability and fitness for a particular purpose with respect to defects in software and documentation, operation of the programs and any application or use of the programs. In no way shall company (or its licensors) be liable for any loss of profit or any other commercial damage, including but not limited to special, incidental, consequential, punitive or other damages.
9.1 This Agreement's term ("Term") shall begin on the Effective Date and continue for [NUMBER] months, and shall be automatically renewed for [NUMBER] additional [NUMBER] month terms up to a maximum term of [NUMBER] years, provided that either party hereto may terminate this Agreement at any time with [NUMBER] days' advance written notice, and further provided that this Agreement shall terminate automatically if Reseller makes no purchases from Company hereunder for a period of [NUMBER] calendar days, such termination to be effective as of the next calendar day after such period elapses.
Termination Without Cause
Either party can terminate this Agreement without cause by giving [NUMBER] days' written notice to the other.
Termination for Cause
This Agreement may be terminated for cause upon written notice:
By either party upon [NUMBER] days' written notice if the
other commits a material breach of the Agreement and fails to
cure it within the [NUMBER] days;
Reseller files for or has instituted
against it any proceedings as to its bankruptcy, insolvency,
reorganization, liquidation, receivership, or dissolution or
there is an assignment for the benefit of creditors;
upon [NUMBER] days' written notice (
Reseller becomes ineligible to receive approval for any
license or documents necessary to buy or resell
; (ii) if Reseller tries to register this Agreement
with any government conferring any exclusivity upon Reseller;
(iii) if Reseller assigns this Agreement without
prior written consent; (iv) upon substantial change in
Reseller's ownership; or (v) if any change or enactment of law
or regulation after the date of this Agreement interferes, in
's opinion, with the parties' rights or obligations
Effect of Termination
Upon termination of this Agreement,
may terminate any
or all unfilled orders.
Reseller shall immediately stop all
marketing, promotion, advertising or reference to
and shall have no further rights to use
marketing, promotion or advertising materials or other
Termination will discharge and release
obligations and liability under this Agreement, except as it
expressly accepts for unfulfilled orders. The sole fact of
this Agreement's termination shall not make either party
liable to the other for any compensation, reimbursement,
losses or damages whatsoever, though Reseller shall remain
obligated to pay all outstanding balances on its
Prior to and during the Term hereof, Company may convey to Reseller proprietary and confidential information about Company Software Service(s), services, strategy and analysis. For the Term of this Agreement (including renewals) and for [NUMBER] years thereafter, Reseller shall not disclose to any third party any such information marked CONFIDENTIAL, PROPRIETARY, STRICTLY PRIVATE, or INTERNAL DATA, or which, though not so marked, could reasonably be construed as confidential or sensitive, such as the terms of this Agreement (all collectively "Confidential Information"), nor shall it use any such Confidential Information for its own benefit, except as provided herein. Any reliance on such Confidential Information is at Reseller's own risk. Nothing in this Section grants or implies any rights by license, estoppel, or otherwise. Confidential Information does not include information (i) in the public domain at the time of disclosure or which enters the public domain after such disclosure through no fault of Reseller, (ii) generally disclosed to third parties by Company without restriction, (iii) communicated to Reseller by a third party with the unrestricted right to do so, or (iv) approved for release by Company in writing.
Presentations and Planning
Company's oral and visual presentations describing Company Software Service(s) and plans, business and Software Service(s) plans, and any inspections thereof by Reseller or its personnel shall all be deemed Confidential Information under this Agreement whether so marked or not.
Compliance with Laws
SaaS Reseller shall comply with all [COUNTRY] laws and regulations applicable to Company Software Service(s), and shall obtain any licenses required for distribution.
of [COUNTRY] Origin Technology
SaaS Reseller may sell Company Software Service(s) only to end-users within the Territory, and shall not export any Company Software Service(s), including Programs, or any direct Software Service(s) thereof without Company's advance written approval and, if required, [COUNTRY] Government permission. This requirement shall survive termination or expiration of this Agreement. Reseller shall not do business with any person or firm identified by the [COUNTRY] government as being denied the right to receive any [COUNTRY] Software Service(s).
LIMITATION OF LIABILITY
Limitation of Liability; Sole Remedy
Any liability of Company under this Agreement is expressly limited to the price paid by Reseller for the Company Software Service(s) involved. SaaS Reseller's sole remedy against Company in any dispute concerning this Agreement shall be to seek recovery of that amount, upon payment of which Company shall be released from all further obligations and liability to Reseller.
Except as otherwise stated herein, Reseller shall indemnify
and hold harmless
against any and all claims, legal
actions, losses, damages, liabilities, costs and expenses
asserted against, imposed upon or incurred by
out of or relating to (
) any misrepresentation or breach of
warranty or covenant by Reseller under this Agreement; (ii)
any actual or alleged act or omission of Reseller in the
course of its performance hereunder; (iii) death or injury to
any person or damage to any property resulting from any
or part (a) not supplied by
, (b) supplied by
but changed, modified
's written authorization, (c) not in
but purchased by
at Reseller's direction, or
(d) manufactured to Reseller's design, as well as any claim of
infringement arising from the use of any
as a combination not
warrants and represents that the
delivered with good title free of any rightful third party
claim of infringement of any patent, copyright, trademark,
trade secret or other intellectual property right recognized
or registered within the [COUNTRY] and its possessions.
shall defend Reseller from all claims, suits, damages,
costs, expenses or liabilities actually incurred by Reseller
as a result of any such claim. If a
or part thereof is
held to constitute an infringement and its intended use is
shall at its option procure for Reseller the
right to continue using the
or part, replace it with a
modify it to become
non-infringing, or remove it and refund its purchase price. This Section does not
not supplied by
which is changed
any claim of infringement arising from the use
in combination with any other
This indemnity is
liability and reseller's sole remedy for infringement of any
patent, copyright, trademark, trade secret or other
intellectual property right.
Reseller confirms that it has revealed all information pertaining to possible conflicts of interest created by sale of competing Software or services or arising from other positions or contracts held by Reseller and represents that no conflict of interest exists. Reseller shall disclose to Company any future circumstances which could create possible conflicts of interest as soon as they become known by Reseller. Without limiting the generality of the foregoing, Reseller shall inform Company of any business relationship, circumstance, or situation which could prejudice in any way the conduct of Company marketing activities according to the highest ethical and business standards or place Reseller or Company in any kind of disreputable or embarrassing situation.
Directors, officers, or employees of Reseller shall not, directly or indirectly, offer, promise or pay any bribes or other improper payments for the purposes of promoting Company Software Service(s) sales to any individual, corporation, government official or agency, or other entity. No gift, benefit or contribution in any way related to Company or the sale of Company Software Service(s) shall be made to political or public officials or candidates for public office or to political organizations, regardless of whether such contributions are permitted by local laws. Reseller shall generally abide by all Company policies and standards regarding conflicts of interest and ethics as may be adopted by Company or otherwise communicated to Reseller from time to time, such policies and standards being incorporated herein by this reference.
15.1 Company shall not be liable for any failure to perform due to causes beyond its control, including but not limited to fire, flood, earthquake, explosion, accident, acts of public enemy, war, rebellion, insurrection, sabotage, epidemic, quarantine, labor disputes or shortages, acts of God or government, any such event of force majeure affecting Company's third-party suppliers, or judicial action.
Company's and SaaS Reseller's relationship is solely that of independent seller and buyer with the right to resell. Reseller is authorized to resell Company Software Service(s) (and, if applicable, to act as an Authorized Service Provider) in its own name but not to receive any commissions from Company. Reseller has no express or implied authority to assume or create any obligation on Company's behalf, and shall disclaim any such authority whenever necessary to avoid confusion. In no case shall Reseller or any of its sub-resellers, if any, be deemed Company's agents or representatives, nor shall Reseller or any of its Sub-resellers, if any, have the right to conclude any contract or commitment in Company's name, or to make any representation, guarantee or warranty on behalf of Company or any of its licensors to any third party, including end-users.
This Agreement and any controversy arising out of or in relation to it shall be governed by the law of [STATE/PROVINCE] (conflicts of laws provisions excepted), and, subject to Section 17.6 below, the parties hereby submit to the jurisdiction of the state and federal courts of [STATE/PROVINCE], which shall have exclusive jurisdiction over all controversies in connection herewith. Reseller hereby waives any right to assert any rights or defenses within any other jurisdiction or to require that litigation regarding this Agreement take place elsewhere.
If any provision of this Agreement shall be declared void, invalid, or illegal, the validity or legality of all other provisions of the Agreement shall not be affected thereby.
Except as otherwise provided in this Agreement, all notices, demands and other communications hereunder shall be in writing and shall be delivered personally or sent by facsimile, other electronic means addressed to the party to whom such notice or other communication is to be given or made at such party's address as set forth below, or to such other address as such party may designate in writing to the other party from time to time in accordance with the provisions hereof, and shall be deemed given when personally delivered, or when sent electronically.
To SaaS Reseller: Reseller
Attention: [CONTACT NAME],
Facsimile: [FAX NUMBER]
To Company: [YOUR COMPANY NAME]
Attention: [CONTACT NAME], [TITLE]
Facsimile: [FAX NUMBER]
With copies to:
Attention: [CONTACT NAME], [TITLE]
Facsimile: [FAX NUMBER]
EITHER PARTY MAY CHANGE THE ADDRESS TO WHICH NOTICE MUST BE SENT BY GIVING WRITTEN NOTICE OF SUCH CHANGE TO THE OTHER PARTY IN THE MANNER PROVIDED HEREIN.
SaaS Reseller shall not assign or transfer this Agreement without Company's prior written consent, upon which this Agreement shall bind and inure to the benefit of the assigns. Company may assign this Agreement to its affiliate upon written notice to Reseller.
All material disputes between the parties arising from this Agreement shall be resolved by the following procedures.
A letter shall be sent from the party raising the dispute to
the other party in accordance with the notice provisions of
Section 17.4, identifying with particularity the nature of the
dispute, the proposed resolution of the dispute ("Proposed
Resolution"), and the executives from the party raising the
dispute who are authorized to resolve the dispute ("Demand
Letter"). The Demand Letter shall include the facts supporting
such party's position on the dispute and include copies of any
The party receiving the Demand Letter shall have [NUMBER]
Business Days to send a written response ("Response Letter"),
which shall be sent in accordance with Section 17.4. The
Response Letter must accept the Proposed Resolution in the
Demand Letter or offer some other resolution.
If the Response Letter accepts the proposed
resolution in the Demand Letter or no Response Letter
has been received within [NUMBER] Business Days, then
the Proposed Resolution shall be promptly implemented
by the parties and shall, where applicable, be
considered an amendment of this Agreement.
If the Response Letter offers some other resolution,
it shall include all facts supporting the responding
party's position on the dispute, include copies of
any written materials, and identify the executives of
the responding party who are authorized to resolve
the dispute. The executives identified in the Demand
Letter and Response Letter shall meet one or more
times and exchange such additional written materials
and proposals as needed to reach a resolution of the
matter or for one of them to declare an impasse.
The party declaring an imp
asse shall obtain a list of [NUMBER]
mediators from the
Judicial Arbitration and Mediation Service
") acceptable to that party and send such list to the
other party. Within [NUMBER] Business Days, the other party
one of the [NUMBER]
mediators. If the other party
fails to select an arbitrator within [NUMBER] Business Days,
then the party declaring the impasse shall ask
a mediator. The Mediation shall be held in [STATE/PROVINCE].
The mediator shall immediately arrange a conference call with
the mediator and the executives identified in the Demand
Letter and Response Letter. In the initial conference, the
mediator shall set a place and a time where the executives and
mediator will resolve the dispute ("Mediation"). The Mediation
must take place within [NUMBER] Business Days of the initial
conference call. The parties shall each pay one half of the
costs of the mediator unless directed otherwise by the
At least [NUMBER]
hours prior to the Mediation, each party shall
submit to the mediator the Demand Letter and Response Letter,
any additional written materials exchanged prior to the
declaration of an impasse, and the party's final proposal to
resolve the dispute ("Final Proposal"). No other written
materials may be submitted to the mediator or used in the
The Mediation shall be attended only by the mediator and the
executives identified in the Demand Letter and Response
Letter. The Mediation shall take no mor
e than [NUMBER]
side shall have counsel available by telephone to draft any
documents necessary to implement any resolution of the
Mediation. If at the end of the Mediation the parties have not
reached a mutual resolution, the mediator shall within [NUMBER]
hours adopt one of the party's Final Proposals or set forth in
writing a resolution of the matter that is between the
parties' Final Proposals ("Mediator's Resolution").
The Mediator's Resolution shall be immediately implemented by
the parties. The Mediator's Resolution shall be binding upon
the parties and not subject to any further review except in
the following limited circumstances:
The Mediator's Resolution requires either party to
pay the other or incur expenses in excess of
The difference between the aggregate amount demanded
in a party's Final Proposal exceeds [AMOUNT].
The Mediator's Resolution is less favorable to a
party than the other party's Final Proposal.
Any party dissatisfied with the Mediator's Resolution meeting
the criteria in Section 17.6 above must initiate a proceeding
within [NUMBER] days of receipt of the Mediator's Resolution
("Proceeding"). The Proceeding shall make a de novo review of
the parties' dispute, except the Mediator's Resolution shall
be admissible. The parties shall each pay one half of the
costs of the retired judge unless directed otherwise by the
Any failure of either party to enforce at any time, or for any period of time, any provision of this Agreement, shall not constitute a waiver of such provision or in any way affect the validity of this Agreement.
This Agreement with its Exhibits contains the parties' entire Agreement and supersedes all previous communications, representations, or agreements, oral or written, regarding its subject matter. No addition to or modification hereof shall bind either party unless reduced to writing and duly executed by the parties as this Agreement was, subject, however, to revisions of Exhibits A, B and C, which Company may revise at any time pursuant to Section 17.9.
All Exhibits attached hereto are incorporated herein by this reference, and Company has the right to amend in writing any of those Exhibits in its sole discretion.
IN WITNESS WHEREOF, this Agreement has been executed by the parties' authorized representatives on the date first written above.
Authorized Signature Authorized Signature
Print Name and Title Print Name and Title
COMPANY'S RESELLER TERRITORY LIST
Reseller's Territory/Territories shall be defined as the [COUNTRY]. Prior to any termination of this agreement, Company will send written notice to the Reseller.
COMPANY'S SaaS RESELLER SERVICE LIST
Company's Price List applies to all SaaS purchases and will be updated from time to time by Company. Software Service(s) and prices are:
COMPANY PURCHASE ORDER FORM
Reseller's standard purchase order will be sufficient to constitute an order, but no terms and conditions stated on Reseller's purchase order will have any effect on the terms of this Agreement and are superseded in their entirety by this Agreement.
A sample purchase order is included for Reseller's use.
INITIAL PURCHASE SOFTWARE SERVICE LIST
The Software Service(s) and prices for Software Service(s) purchased by Reseller in the Initial Purchase are: